Refund policy

Last Updated: June 2026

PerfectoMemorial is operated by R.R. CRAFTS. We want every customer to be satisfied with their purchase. Please read our return policy below.

30-Day Returns (Standard Products Only)

We accept returns of non-personalized (standard) products within 30 days of delivery.

To qualify for a return, the item must:

Be unused and in its original condition
Be returned in its original packaging
Include proof of purchase

To request a return, please contact us before sending your item:

Email: support@perfectomemorial.com

Items returned without prior authorization may not be accepted.

Return Shipping

If you are returning a standard product because you changed your mind or no longer need it:

The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service.

Personalized & Custom Products

Because every personalized or custom memorial item is made specifically for you, customized products cannot be returned or refunded due to customer preference, spelling approvals, design choices, or change of mind.

However, if your personalized item:

Arrives damaged
Has a manufacturing defect
Is different from the approved personalization
You receive the wrong item

Please contact us within 48 hours of delivery and include:

Your order number
Clear photographs of the item and packaging

Email:

support@perfectomemorial.com

After reviewing your request, we will provide an appropriate solution, including:

A replacement
An exchange
A full or partial refund when appropriate

Damaged, Defective or Incorrect Orders

Please inspect your package immediately upon delivery.

If your order arrives damaged, defective, or incorrect, notify us within 48 hours of receiving your package so we can resolve the issue promptly.

We may request photographs to assist with the claim.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made memorial products
Items showing signs of use or damage caused after delivery
Products returned without prior authorization

This does not affect your rights if the product arrives damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges.

If you ordered a standard (non-personalized) product and would like a different item, please:

Request a return.
Return the original item after approval.
Place a new order.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

Refunds are issued to your original payment method.
Refunds are processed within 5–7 business days after inspection.
Your bank or payment provider may require additional processing time before the funds appear in your account.

If you have not received your refund within 15 business days after approval, please contact:

support@perfectomemorial.com