Refund policy

This Return & Refund Policy applies to purchases made from perfectomemorial, operated by R.R. CRAFTS.

30-Day Return Policy

We offer a 30-day return and exchange policy for non-customized (basic/standard) products.

You have 30 days after receiving your item to request a return or exchange.

To be eligible:

To initiate a return, contact:

For normal (non-defective) returns:

Once we receive and inspect the returned item, your refund will be processed to your original payment method within 10 business days.

Items sent without prior approval will not be accepted.

Customized or personalized products (including engraved or specially made memorial items) are not eligible for return or refund.

However, if:

Please contact us within 48 hours of delivery with clear photos at:

We will review the issue and offer:

We are committed to helping you in genuine cases.

Please inspect your order immediately upon delivery.

If the item is damaged, defective, or incorrect, contact us right away so we can evaluate and resolve the issue promptly.

Failure to report damage within a reasonable timeframe may affect eligibility for replacement.

We do not accept returns for:

For basic (non-customized) items:

The fastest way to get a replacement is to:

Once we receive and inspect your return:

If more than 15 business days have passed after approval, please contact us at: